Question 1

What is Enyena?

Accepted Answer

Enyena is the universal AI employee for short-term rental hosts. It replies to guests in about 12 seconds on Airbnb, Booking.com, WhatsApp, Instagram, email, LINE, WeChat and any platform with a URL — 24/7. Setup takes about 5 minutes and requires no developer. Pricing starts at $39/month.

Question 2

How does Enyena work on WhatsApp and Instagram without an API?

Accepted Answer

Enyena drives Claude Desktop like a virtual employee operating a real browser. It can open WhatsApp Web, Instagram DMs, or any messaging interface and reply to guests directly — no messaging API, no developer, no integration required. If your guests can reach it in a browser, Enyena can work it.

Question 3

Do I need a developer to set up Enyena?

Accepted Answer

No. If you can copy and paste, you can set up Enyena. The full process from sign-up to a working AI employee on every channel takes about 5 minutes, with a guided setup explaining every step.

Question 4

Which AI does Enyena use? Do I need my own Claude account?

Accepted Answer

Enyena generates a configuration prompt containing your properties, platforms, tone and rules. You paste it into Claude Desktop — Anthropic's free desktop app — which becomes your AI employee. You bring your own Claude subscription (about $20/month from Anthropic); Enyena never touches your AI bill.

Question 5

How much does Enyena cost?

Accepted Answer

Enyena offers three monthly plans: Starter at $39/month for up to 2 properties, Host at $79/month for up to 10 properties, and Pro at $199/month for unlimited properties. Annual plans are billed at 8 months for the price of 12. All plans include every feature — you pay for capacity, not for unlocked features. A 14-day money-back guarantee is included on every plan.

Question 6

How is Enyena different from Guesty, Hostaway and Lodgify?

Accepted Answer

Guesty, Hostaway and Lodgify connect to 4–6 booking APIs and cannot reach platforms without an API — meaning no WhatsApp, Instagram, LINE, WeChat or email. Enyena drives a real browser through Claude Desktop, so it works on any platform with a URL. Setup is 5 minutes versus weeks, and pricing starts at $39/month versus hundreds.

Question 7

Can Enyena read and reply to email?

Accepted Answer

Yes. Enyena logs into Gmail, Outlook or any webmail, reads incoming guest emails and replies on your behalf — without any API key. Email is the channel most property management tools cannot touch because there is no booking API for an inbox.

Question 8

Does Enyena support dynamic pricing?

Accepted Answer

Yes. Enyena watches local demand, events and competitor rates, then adjusts your nightly price across every connected listing while you sleep. Dynamic pricing is included on every plan, including Starter.

Question 9

Can I cancel Enyena anytime?

Accepted Answer

Yes. You can cancel anytime directly from your dashboard — no phone call, no email, no friction. Every plan also includes a 14-day money-back guarantee for a full refund, no questions asked.

Question 10

What if my computer is not always on?

Accepted Answer

Claude Desktop runs locally on your computer, so Enyena works whenever your machine is on. Most hosts simply leave their computer running 24/7 (laptops sleep fine and wake on schedule). An optional hosted runner for hosts who would rather not keep a machine on is in development.

Question 11

How fast does Enyena reply to guests?

Accepted Answer

Enyena replies to guests in about 12 seconds on average, compared to an industry average of 4 hours and 22 minutes. Faster first replies are the single strongest predictor of booking conversion in short-term rentals.

Question 12

Is Enyena safe? Does it lock me into Enyena's infrastructure?

Accepted Answer

No. Enyena only generates a configuration prompt for Claude Desktop, which runs locally on your machine. Your account credentials stay in your browser session. There is no proprietary infrastructure to lock you in — uninstall Claude Desktop and Enyena stops, immediately.